SHIPPING & RETURNS POLICY
Shipping Policy
Shipping Times
We aim to ship all orders within 48 business hours (Mon–Fri). Once your order is on its way, you'll get a confirmation email with tracking info so you can follow your package right to your doorstep.​We currently ship to the UK, EU, North America & Australia.Delivery usually takes 2–10 working days, depending on your location.
​You'll receive a confirmation email with tracking details as soon as your order is on its way!
Please Double Check Your Address
We’re not responsible for undelivered items due to an incorrect or incomplete shipping address. Unfortunately, we can't offer refunds or replacements in these cases — so please double check everything before confirming your order.
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Return & Exchange Policy
Changed your mind? No problem! You can return any unused item within 30 days of delivery for a full refund.
Just make sure it’s in its original condition and packaging.
Return shipping costs are the responsibility of the customer unless the item is faulty.
To start a return, just email us at info@otterseas.com with your order number and we’ll guide you through the process.